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empathy in both perception and action, managers can create more inclusive, respectful, and

supportive workplaces.

4. c. Leveraging Diversity

Leveraging diversity means being able to create and develop opportunities through
different kinds of people, recognizing and celebrating that we all bring something different to
the table. This is especially important when deciding on taking the road to hiring a person

with autism. Leveraging diversity does not mean that you treat everyone in exactly the same

way, but that you tailor the way you interact with others to fit with their needs and feelings.
People with this skill respect and relate well to everyone, regardless of their background. As
a general rule, they see diversity as an opportunity, understanding that diverse teams work

much better than teams that are more homogeneous. People who are good at leveraging

diversity also challenge intolerance, bias and stereotyping when they see it, creating an
atmosphere that is respectful towards everyone.

5. Problem Solving Skills

Problem solving is a vital skill for both managers and team members. It involves
recognizing challenges, analyzing them, and finding effective solutions. Two common structured

approaches include SWOT analysis and decision-making frameworks .

5. a. Applying SWOT for Problem Solving

While originally used in business strategy (Dess, Lumpkin & Taylor, 2005), SWOT Analysis

it can also help individuals and teams tackle workplace challenges.

The strategic management model (Bratton & Gold, 2003) outlines five steps for applying

SWOT to problem solving:

1. Mission and Goals – Define core values and objectives.
2. Environmental Analysis – Identify internal strengths and weaknesses, and external

opportunities and threats.
3. Strategy Formulation – Evaluate these factors and choose an effective strategy.

4. Strategy Implementation – Put the strategy into action.

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Project Number 2023-1-IT01-KA220-VET-000152721