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Module Title Module 2: Hospitality Management Soft Skills

Module 2 aims to:

1. Educate learners develop the soft skills
LEARNING required to support autistic staff

2. Educate learners on how to develop
OBJECTIVES communication skills.

3. Educate learners on ways to practice active
listening.

4. Educate learners to apply SWOT analysis on
problem solving.

5. Educate learners to distinguish between
leadership and management.

6. Educate learners about diversity and how to
handle it.

Through Module 2, learners will be able to:

LEARNING 1. Understand the required soft skills to manage
autistic staff
OUTCOMES 2. Develop effective communication skills, incl.

active listening

3. Apply required techniques i.e. SWOT analysis
4. Gain understanding about empathy and

diversity.
5. Know how to manage tasks and time

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Project Number 2023-1-IT01-KA220-VET-000152721