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Main Types of Communication in the Workplace

1. Verbal – Speaking directly to share ideas or instructions.
2. Nonverbal – Using tone, body language, and expressions.
3. Written – Communicating through text such as emails or notes.

4. Visual – Using images, diagrams, or charts to clarify messages.

2. a. Non-verbal Communication

Non-verbal communication is the exchange of information without spoken or written
words. It includes facial expressions, gestures, posture, and body movement. Unlike verbal

communication, which typically conveys facts, non-verbal cues help build relationships and
express emotions, attitudes, and personality.

People use non-verbal signals for greetings, emotional expression, and everyday

interaction. These cues can often reinforce or even replace verbal messages.

Common Forms of Non-verbal Communication

• Eye contact • Posture • Paralanguage (tone,
• Facial expressions • Personal space pitch, volume)

• Gestures (proxemics) • Touch
• Body movement

For managers, recognising and appropriately responding to non-verbal cues is essential to
creating a respectful and inclusive work environment—especially for autistic employees who

may interpret or use these cues differently.

3. Active Listening Skills

Active listening is a key component of effective communication. It involves more

than just hearing words—it requires paying close attention to the speaker while genuinely
trying to understand the meaning and intention behind what is being said. Active listening

means being fully present and engaged in the conversation, rather than simply waiting for
your turn to speak.

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Project Number 2023-1-IT01-KA220-VET-000152721