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Slide 5: What is an organizational culture?
Trainer’s Notes:
• Define organizational culture clearly as the 'way things are done' in a workplace -not just
policies, but behaviors and attitudes.
• Provide examples from hospitality: tone of guest interactions, teamwork under pressure,
communication between roles.
• Emphasize that culture affects inclusion, staff morale, and guest experience.
Encourage participants to reflect: “How would you describe your current workplace culture in
3 words?”
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Project Number 2023-1-IT01-KA220-VET-000152721
