Page 4 - PERFORM_MODULE_5_TRAINER_GUIDE

Slide 1: Welcome to Module 5

Trainer’s Notes:

• Introduce yourself and dedicate some time to introduce learners to the PERFORM project.

Describe the learning objectives of the course as well as Module 5; learners will be
educated on:

1. The importance of a safe, inclusive work environment in hospitality.
2. The organizational culture and behavior standards that support all employees,
including autistic staff.
3. The role, purpose, and structure of a Code of Conduct.

4. The development and application of a clear and inclusive Code of Conduct.

5. Practical tools to promote respectful behavior in the workplace.
6. How inclusive workplace culture benefits both employees and guest satisfaction.

• Give learners the opportunity to introduce themselves and ask about their expectations.

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Project Number 2023-1-IT01-KA220-VET-000152721