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Slide 11: Main components of a Code of Conduct

Trainer’s Notes:

• Go through the core elements: values, behavior expectations, communication, and

complaints.

• Highlight that in hospitality, guest interaction rules and appearance standards are crucial.

• Mention that inclusion and anti-discrimination clauses should be explicit.

• Encourage discussion on how each component is presented (or not) in current practice.

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Project Number 2023-1-IT01-KA220-VET-000152721