Page 19 - PERFORM_MODULE_5_TRAINER_GUIDE

Slide 16: Form the outline

Trainer’s Notes:

• Walk through typical sections of a hospitality Code of Conduct.

• Stress the importance of structure, clarity, and covering guest-facing behaviors.

• Emphasize inclusion policies, sensory needs, and consistent disciplinary procedures.

➢ Engage participants by asking them to brainstorm what sections their organization might

be missing.

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Project Number 2023-1-IT01-KA220-VET-000152721