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Slide 12: What should a Code of Conduct contain?

Trainer’s Notes:

➢ Present the key content areas a hospitality Code of Conduct should include.
➢ Emphasize behavior, appearance, guest interaction, technology use, and professional

expectations.
➢ Highlight the importance of inclusion: policies on harassment, accommodations for

neurodiverse staff, and diversity commitments.
➢ Mention that well-structured content helps employees understand expectations and feel

supported.

➢ Ask participants: “Which of these sections do you think is the most commonly

misunderstood in hospitality workplaces?”

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Project Number 2023-1-IT01-KA220-VET-000152721