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• Diversity, equity and inclusion policies, addressing anti-discrimination, neurodiversity

awareness and reasonable accommodations.
• Complaint and grievance procedures, providing structured ways to address workplace
concerns.

• Workplace adjustments and support systems, ensuring accessibility and inclusion for

autistic employees.
Each section of the Code of Conduct plays a key role in maintaining professionalism,
employee well-being, and business success. In this chapter, we will explore these elements in

detail and explain their significance in supporting autistic employees in the hospitality sector.

4.b. Key elements of an inclusive Code of Conduct
A Code of Conduct for an autism-inclusive hospitality workplace should be

comprehensive, practical, and easy to understand. It should clearly outline acceptable
behaviors, responsibilities, and consequences for misconduct while reinforcing an inclusive

and respectful workplace culture.
1. Organisational values and ethical principles: a strong Code of Conduct begins

with a statement of values that reflects the company’s commitment to several principles.
These include:

• Professionalism and excellence in customer service.
• Equal opportunity and fair treatment of all employees.

• Inclusivity and diversity, including neurodiversity.
• Respectful workplace behavior and conflict resolution.

In a hospitality setting, these values are particularly important because employees
regularly interact with both customers and colleagues from diverse backgrounds. Thus, a

welcoming and inclusive workplace culture improves teamwork, job satisfaction and customer
experiences.

2. Workplace etiquette and behavior expectations: many workplace behaviors
that are considered “common sense” for neurotypical employees may not be as obvious for

autistic individuals. Therefore, a Code of Conduct should provide explicit guidelines on:
• Appropriate workplace conversations – What topics are acceptable for discussion

during work hours? How should employees communicate with guests and colleagues?

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Project Number 2023-1-IT01-KA220-VET-000152721