Page 7 - PERFORM_MODULE_5_CONTENT

3.c. Key components of an inclusive code of conduct

To support autistic employees in hospitality, a Code of Conduct should include:
1. Equal opportunity and non-discrimination policies, assuring fair hiring

practices, workplace adjustments and protections against bias.
2. Workplace behavior guidelines, providing clear explanations of professional

communication, teamwork, and respect for diversity.
3. Support for neurodiverse employees, including a section that explains how

autistic employees can request accommodations, such as structured work schedules
or sensory-friendly adjustments.

4. Complaint and dispute resolution procedures, providing employees with a
structured way to report workplace issues without fear of retaliation.

5. Customer interaction standards, outlining how employees should engage with
guests, ensuring professionalism while respecting neurodiverse differences.

4. Contents of a Code of Conduct

4.a. Introduction to the structure of a Code of Conduct

A Code of Conduct serves as a framework that establishes the expected behaviors,
ethical values, and professional standards within an organisation. In the hospitality industry,

where interactions with customers and colleagues are frequent, a clear and inclusive Code of
Conduct helps employees navigate workplace challenges, ensure professionalism and maintain

a respectful and inclusive environment for all staff members, including those on the autism
spectrum.

For autistic employees, having clearly defined workplace expectations eliminates
confusion and ensures they understand what is required in various work scenarios. Unlike

neurotypical employees who might intuitively grasp workplace norms, autistic employees often
benefit from structured guidelines that explicitly outline acceptable behavior, workplace

etiquette, and responsibilities.
A well-developed Code of Conduct in hospitality should cover the following:

• Workplace behavior expectations, defining respectful communication and teamwork
principles.

• Customer service guidelines, assuring consistent and professional service standards.

6 | P a g e

Project Number 2023-1-IT01-KA220-VET-000152721