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1. Introduction

HoReCa is one of the most dynamic and fast-paced sectors in the global economy. It

requires employees to work in customer-facing roles, handle high-pressure situations, and
adapt to frequently changing environments. However, for employees on the autism spectrum,

these conditions can present unique challenges.
Many autistic employees possess valuable skills such as attention to detail, strong

pattern recognition, and high reliability, which can be particularly beneficial in structured
hospitality roles. However, they may also struggle with sensory overload, ambiguous social

interactions, and unpredictable work schedules.
A structured and inclusive work environment, combined with clear policies and

expectations, can significantly enhance the performance and well-being of autistic employees
in hospitality. Employers who proactively implement autism-friendly practices not only support

neurodiverse employees but also enhance their overall workplace culture, improve employee
retention, and boost customer satisfaction.
This module explores how hospitality businesses can create inclusive workplaces that

enable autistic employees to thrive and contribute effectively. By implementing reasonable

adjustments, structured work processes, and inclusive training practices, businesses can
benefit from the unique strengths of autistic individuals while ensuring a productive and
supportive workplace for all employees.

One of the key components of an inclusive workplace is a Code of Conduct. A Code of

Conduct serves as a guiding framework that defines expected behaviors, ethical workplace
standards, and inclusivity policies. A well-implemented Code of Conduct ensures that all
employees, including autistic individuals, are treated with fairness, dignity, and respect.

2. Culture of an organisation

2. a. Understanding organisational culture in Hospitality

The organisational culture of a hospitality business is the foundation of how employees

interact, how customer service is delivered, and how business values are upheld. A strong

workplace culture not only enhances employee satisfaction and teamwork but also affects the
reputation of the business and its ability to retain skilled workers.

3 | P a g e

Project Number 2023-1-IT01-KA220-VET-000152721