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For autistic employees, a positive and inclusive workplace culture can make a

significant difference in their ability to perform tasks efficiently and feel comfortable in their
role. An inclusive culture encourages diversity, provides structured communication, and
ensures that all employees receive the necessary accommodation to succeed.

2. b. Challenges faced by autistic employees in hospitality
culture

While the hospitality sector values efficiency and customer service, the fast-paced

nature of this industry can be overwhelming for autistic employees if proper support is not in
place. Common challenges include:
• Sensory overload, like loud noises, bright lights and strong food smells in kitchens or

dining areas, which can cause sensory discomfort.

• Unstructured social expectations: customer-facing roles often require employees to
engage in small talk, eye contact and handling complaints, which can be stressful for
autistic employees who prefer direct and structured communication.

• Unpredictable work schedules: rotating shifts, last-minute changes and high-pressure

peak hours can be difficult for individuals who rely on routine and predictability.
• Abstract communication and indirect feedback: hospitality workplaces often rely on
implied instructions, sarcasm, or fast verbal exchanges, which may be confusing for

autistic employees who prefer literal and explicit communication.
To overcome these challenges, businesses need to build a workplace culture that

prioritises inclusion, structure, and support.

2. c. Creating an inclusive workplace culture

A hospitality business that actively fosters inclusivity benefits not only autistic
employees but also improves overall staff retention, efficiency, and customer satisfaction. Key

strategies include:
1. Educating management and staff on autism awareness: providing autism

awareness training for managers and coworkers can help build a more understanding and
supportive work environment. Employees should be trained on how to communicate clearly,

provide constructive feedback, and recognise when an autistic employee might need
accommodations.

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Project Number 2023-1-IT01-KA220-VET-000152721