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that align individual potential with organizational objectives. Leadership is not just about

managing tasks; it is about motivating people with purpose and clarity.

Many misconceptions arise when analysing leadership. Rather than focusing on
superficial traits such as showmanship or authority, effective leadership should be viewed

through the lens of influence, accountability, and vision.

Strong leaders are found in all areas of society—from corporate environments and

government to schools, nonprofits, and local communities. Regardless of context, effective
leaders often demonstrate the following traits:

• Confidence and decisiveness

• Clear, consistent communication
• Empathy and emotional intelligence

• Innovative and solution-oriented thinking
• Adaptability and openness to change

• Resilience and persistence
• Calmness under pressure and in crisis

Leadership is not a fixed trait—it is a skill that can be cultivated through experience,

feedback, and a willingness to grow.

11. Summary

Module 2 explores the essential soft skills required by hospitality professionals—
particularly those involved in human resources, recruitment, and management—to effectively

support autistic employees throughout every stage of the Employment Cycle:
from interviewing and onboarding, to day-to-day work, professional development, and long-

term retention.

Soft skills are personal traits and interpersonal abilities that enhance communication,
collaboration, and workplace performance. Unlike hard skills—which are technical and job-

specific—soft skills are versatile and universally valuable, especially in service-driven industries
like hospitality, where customer interaction and teamwork are central to success..

2 | P a g e

Project Number 2023-1-IT01-KA220-VET-000152721