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To create truly inclusive and high-functioning hospitality teams, managers and HR

professionals must cultivate soft skills that enable them to understand, support, and empower
neurodiverse staff.

Module 2 highlights ten core soft skills identified as essential for supporting autistic

employees in the hospitality sector:

• Communication Skills – Conveying information clearly and respectfully

• Active Listening – Fully engaging with and understanding others
• Empathy – Demonstrating understanding and compassion
• Problem Solving – Addressing challenges with creativity and logic

• Time Management – Organizing time effectively to meet shifting priorities
• Task Management – Overseeing tasks from assignment to completion

• Teamwork – Collaborating in a respectful, inclusive manner
• Adaptability – Adjusting to new situations, needs, or roles smoothly

• Creativity – Bringing fresh perspectives to service and operations
• Leadership – Inspiring and guiding others with purpose and awareness

3 | P a g e

Project Number 2023-1-IT01-KA220-VET-000152721