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Slide 23: Workplace behaviour standards
Trainer’s Notes:
• Review the six core behavior standards listed on the slide and explain their relevance in
the hospitality setting.
• Emphasize how clear expectations improve team performance, service consistency, and
workplace morale.
• Link respectful communication and punctuality to guest satisfaction and internal harmony.
• Highlight the importance of flexibility and understanding toward neurodiverse staff — e.g.,
using alternative communication or allowing sensory adjustments.
• Encourage participants to reflect: “Which of these standards is most often overlooked or
inconsistently enforced in your workplace?”
➢ If time allows, use real or hypothetical scenarios to illustrate proper vs. poor adherence to
these standards.
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Project Number 2023-1-IT01-KA220-VET-000152721
