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In conclusion, establishing clear behavior standards and fostering a positive workplace

culture is critical for hospitality organisations. It ensures that employees know what is
expected of them, that neurodiversity -and diversity in general- is respected and valued, and
that the environment supports everyone’s success. A supportive workplace, where autistic

employees and all team members can contribute fully, leads to better service, better business

outcomes and a healthier and more vibrant work community.

8. Summary

Module 5 focused on assuring a safe, inclusive and productive work environment in

the hospitality sector by educating learners on the importance of Codes of Conduct within
organisations.

The module began by presenting the concept of organisational culture, explaining how
shared values, beliefs and behaviors influence the work environment. It emphasised that a

positive workplace culture based on professionalism and inclusion improves team
collaboration, service quality and employee satisfaction. The specific needs of autistic

employees were discussed, highlighting the role of structured communication, clear
expectations and flexibility in building an inclusive environment.
It then moved to explain the concept of a Code of Conduct, its purpose and its role

within a hospitality organisation. Learners were introduced to the key elements of a Code,

including behavioral expectations among staff, customer service standards, diversity and
inclusion policies and mechanisms for handling conflicts and grievances. The importance of
using accessible, simple language and providing practical examples was stressed to ensure

that all employees, including those with different cognitive profiles, can understand and apply

the Code effectively.
A step-by-step guide to developing a Code of Conduct was presented, where key
stages included selecting participants for drafting the document, analyzing past ethical

challenges, structuring content clearly, gathering feedback from stakeholders and finalizing

the Code. A hospitality-specific Code of Conduct template was provided, tailored to address
the dynamic needs of the industry while ensuring that the rights and needs of autistic
employees are respected and supported.

The application of the Code was then addressed, focusing on how it should be
integrated into daily hospitality operations, employee training, guest interactions and conflict

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Project Number 2023-1-IT01-KA220-VET-000152721