Page 19 - PERFORM_MODULE_5_CONTENT
P. 19
resolution processes. Emphasis was placed on the responsibilities of staff, supervisors and
management to apply the Code consistently and to monitor its effectiveness through feedback
and regular reviews
Finally, workplace culture and behavior standards in hospitality were discussed,
outlining how clear behavior guidelines, consistent leadership and positive reinforcement
contribute to a respectful and productive working environment. The importance of evolving
workplace culture to reflect growing diversity and the need for inclusivity was underlined,
showing how structured behavior standards benefit all employees, especially those on the
autism spectrum.
18 | P a g e
Project Number 2023-1-IT01-KA220-VET-000152721

