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Coaching Mentoring

Short-term Long-term

Performance Personal &
Oriented Direct

Development Personal &
of specific Professional
skills development

For new and For new
experienced employees
employees

3. a. The Skills of Coaches and Mentors

- Active Listening

Active listening involves fully focusing on and engaging with the person you are interacting

with, without distractions (Mindtools, 2018). It also emphasizes the importance of body
language—both our own and that of others. Aligning body language with spoken words signals
attentiveness and reinforces trust in conversations. By mastering active listening, coaches can

create a supportive and engaging environment for meaningful communication.

- Communication Skills

Effective communication is essential for coaches, who must clearly convey their thoughts and
ideas to learners. As learners rely on their coaches for guidance and expertise, clear

7 | P a g e

Project Number 2023-1-IT01-KA220-VET-000152721