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Slide 7:
Trainer’s Notes:
Active Listening Skills
Active listening involves fully concentrating, understanding, and responding to the speaker.
More Than Hearing
• Focused attention on the speaker
• Understand meaning & intention
Why It Matters
• Builds trust & respect
• Helps understand different perspectives
Tips for Managers
• Be present, don’t interrupt
• Reflect back what you hear
• Respond thoughtfully
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Project Number 2023-1-IT01-KA220-VET-000152721
