Page 12 - PERFORM_MODULE_2_TRAINER_GUIDE

Slide 10:

Trainer’s Notes:

Empathy – Understanding Others

Key Element of Empathy

“Sensing others’ feelings and perspectives; taking interest in their concerns.” — Daniel
Goleman

What It Looks Like

• Tuning into emotional & nonverbal cues

• Listening with empathy, including what’s unsaid

• Respecting different experiences & viewpoints

• Offering support based on emotional needs

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Project Number 2023-1-IT01-KA220-VET-000152721