Page 10 - PERFORM_MODULE_2_TRAINER_GUIDE

Slide 8:

Trainer’s Notes:

Do’s of Active Listening:

Listen more than you talk

Let the speaker finish

Ask open-ended questions

Be aware of biases

Provide verbal and nonverbal feedback

Donts of Active Listening:

Interrupt

Dominate the conversation

Jump to conclusions

Mentally prepare responses while listening

Ignore or dismiss the speaker's perspective

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Project Number 2023-1-IT01-KA220-VET-000152721