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1. Introduction

Despite growing awareness of diversity and inclusion, the needs of autistic individuals in the

workplace have often been overlooked—not out of malice, but due to a lack of understanding. This has
led to the underutilisation of a highly capable and diverse talent pool.

In hospitality settings, where fast pace, sensory stimulation, and social interaction are constant,
autistic employees may face invisible but significant barriers. These can include overwhelming sensory

environments, unclear communication, and social expectations that don’t align with how they engage
or process the world. Traditional workspaces and management styles are often built around
neurotypical norms, unintentionally excluding those who think and work differently.

This module aims to HR professionals, and managers in creating autism-friendly workplaces—
environments that recognise difference not as a limitation, but as a strength. It emphasises a shift

from equality to equity: instead of treating all employees the same, we must provide the right support
for each individual to thrive.With a focus on the hospitality sector, this guide outlines the practical
steps and inclusive strategies needed to create accessible environments, inclusive leadership
practices, and respectful team cultures where autistic employees can succeed—on their own terms.

When referring to the work environment what is meant is variety of different aspects, including:

o Physical environment: This refers to the physical setting in which work takes place, including
the layout of the workspace, lighting, temperature, and noise levels.
o Social environment: This refers to the interactions between individuals in the workplace,
including communication styles, teamwork, and leadership styles.

o Organisational culture: This refers to the values, beliefs, and practices that shape the
workplace culture, including the company mission, policies, and procedures.
o Job tasks and responsibilities: This refers to the specific tasks and responsibilities that are

part of an individual's job, including the level of autonomy and decision-making authority.
o Work-life balance: This refers to the balance between work responsibilities and personal or
family life, including flexible work arrangements and time off policies.
(Bruyère and Colella 2022, p.270).

2. Defining an Autism Friendly Work Environment

An autism-friendly work environment is one that actively removes barriers—both visible and
invisible—that may prevent autistic employees from thriving. Rather than expecting autistic individuals

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Project Number 2023-1-IT01-KA220-VET-000152721