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4a. Empathy – Understanding Others

Key Element of Empathy

“Sensing others’ feelings and perspectives; taking interest in their concerns.”

— Daniel Goleman

What It Looks Like

•Tuning into emotional & nonverbal cues

•Listening with empathy, including what’s unsaid

•Respecting different experiences & viewpoints

•Offering support based on emotional needs

Project Number 2023-1-IT01-KA220-VET-000152721