Page 9 - PERFORM_MODULE_1_TRAINER_GUIDE

Trainer’s Notes:

This slide focuses on why embracing neurodiversity is not only the right thing to do ethically

but also a sound business decision in the hospitality industry.

Let’s begin with Business Benefits: Tourism and hospitality rely on personalisation, human

connection, and detail. Autistic professionals often bring high-value traits such as:

• Exceptional attention to detail

• Reliability and consistency

• Creative problem-solving
• Strong customer service routines

These qualities can directly improve guest satisfaction and operational efficiency, especially

when the individual is supported adequately.

Next, consider the Societal Impact: Employing autistic individuals promotes independence and

well-being. It gives people the opportunity to participate in the economy — not just through
employment, but also via tax contributions and civic engagement. Inclusion helps reduce
public dependency and increases personal dignity.

Finally, there’s a clear Strategic Advantage: Inclusive employment shouldn’t be limited to
Corporate Social Responsibility (CSR) optics. It is an investment in innovation, talent, and

resilience. Diverse teams — when well-managed — tend to outperform homogeneous ones in

problem-solving and creativity.

Suggestions

Reflection Prompt:

Invite examples from participants where a diverse team member brought unexpected benefits.

• “Have you seen any examples where neurodivergent employees positively influenced
guest experience or operations?”

• “Which of the three benefits discussed here — business, societal, or strategic — do
you think is most likely to convince leadership in your company? Why?”

Quick Activity:

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Project Number 2023-1-IT01-KA220-VET-000152721